What our customers say about us

We welcome comments from our customers and we will always listen to you to help improve the service that we provide. Here is what some of our customers have had to say about the service they received from Smart Cells;

The Service that we received by the team at Smart Cells was exceptional, thank you!

Stacey Buccellato, January 2012

We were surprised by our labour beginning before we had received our kit. Smart Cells and their approved Phlebotomy service were able to provide the kit and arrive within one hour. Very helpful with all dealings and all explanations were very thorough.

Matthew Mackenzie, December 2011

Our previous 2 interactions with SCI were very positive, but this time you went over and above expectations. The telephone conversations were very polite and informative. I will recommend SCI to everyone that we know who is considering umbilical cord blood and tissue storage.

Mark Dunbar, October 2011

Excellent service, friendly, helpful and the phlebotomist was great at the hospital and was a good part of the team. She wasn't in the way at all and stayed with me through my quick birth.

Julia Kidd, October 2011

I thought the service was excellent.
Danielle Glenn Veierod, September 2011

Thanks so much for everything!  Your customer service was fabulous and the process was very efficient.
Erin Bonnier, September 2011

We have been extremely satisfied with the service provided by Smart Cells throughout the whole process - including the phlebotomist who was always attentive to our needs. We would have no hesitation in recommending Smart Cells to family and friends.
Paul Adkins, September 2011

Customer service is excellent. The team were very friendly and knowledgeable. We used your company with our first child and used it again for our second. Would definitely recommend to our friends.
James Rennie, September 2011

I found the overall service very good. I have been very happy with the service provided to us with our three children. Should we go on to have any more children we would continue to use your company to collect and store stem cells and cord tissue. Many thanks for all your assistance to us.
Eilish Kelly, August 2011

We used Smart Cells with our first child and now again with our second baby.  The service is excellent, and everyone I spoke to was extremely courteous and helpful.  Staff followed up on a regular basis with me and offered their assistance if it was needed.
Tarek Bachnak, July 2011

Excellent service and also very helpful in all stages of the process. Thank you.
Lynn Bew, July 2011

Excellent, I would use the service again.
Annette Sillick, July 2011

Great service and very happy that we went ahead with the process. Would recommend to friends and family.
Emmy Cahoon, July 2011

Very approachable when questioned and instructions are easy to follow.
Nina Breunung, June 2011
 
Thanks for all of your help and taking the time to talk things through with me when I first called.
Natasha Thaker, June 2011
 
Very easy process and I am grateful for the additional explanations with regards to storage and use. Your courier was also very helpful when it came to pickup and transport of the samples after the delivery which was much appreciated.
Julie Kuenzel, June 2011
 
Fast and friendly service. Always available to answer questions and queries. Appointed a fantastic phlebotomist who was lovely!
Cassie Ladbrook, June 2011

Thank you very much for your good service. I received all the information I needed and the knowledge to explain the process. I will definitely use Smart Cells again when I have my second baby.
R Manole, June 2011

"Excellent". Very happy with the overall service. Would recommend!
Michael Spasov, June 2011

Great service - you did everything you could to make the process easy at a challenging time.
Anindita Doig, June 2011

Once again Mike, thanks you for all your time and effort in explaining everything to the last detail. After a bit of shopping around and considering other companies it was really your patience and ability to answer all my questions that made me choose Smart Cells over all the others.
Marysia Angus, June 2011 

I just wanted to thank you for all your help and advice with regard to our stem cell collection. Our lovely boy was born on the 22nd and collection all went smoothly. It was down to your knowledge and customer care that I felt confident to use Smart Cells rather than another company.
Lucy Coward, June 2011 

Smart Cells are clearly very knowledgeable about their product. Even further, they spend time with the client to understand their wishes and current situation. I have found their response time superb and their manner very effective.
Sara Onstad, November 2010 

Smart Cells gave us superb service and it was very cool that they were so kind to chat with us and show us the laboratory and storage units as well. It made me feel more confident about your company.
Nick & Kate Buckingham-Fry, October 2010

 A stem cell transplant was the only way to save Ahmed. Ahmed is now growing in height and is transfusion and medication free. He loves school and playing with the other kids - he enjoys just being like the other children.
Mohamed Ahmed, Smart Cells client, whose son was treated using his sister's cord blood stem cells

Your assistance in getting the kit to us was of more help than you can know – we had the comfort and knowledge that we were as prepared as we possibly could be for a severely premature baby.
Mr and Mrs Jonell

 We collected the cord blood for our first child a few years ago. When we realised we were expecting twins I was a bit worried that we wouldn’t be able to collect the cord blood for 2 at the same time. I was also worried that the new legislation that came into force over the summer of 2008 might complicate things at the hospital. However, Smart Cells sorted out the paperwork with our consultant and collecting for twins seemed no harder than collecting for a singleton. Smart Cells have also improved the packaging and dispatching process (that the nervous new Dads have to do in the hospital) so that was even easier than last time.
Everyone who collects umbilical cord stem cells hopes they’ll never have to use it, but we know we’ve done the right thing by bagging and banking it just in case we do.
Mr Simon Leadbetter