About Smart Cells
We welcome comments from our customers and we will always listen to you to help improve the service that we provide. Here is what some of our customers have had to say about the service they have received from Smart Cells:
"From the start, we wanted to explore storing our baby's cord blood and tissue cells. Smart Cells was recommended by our doctor and after our first initial meeting with them, we felt we would be able to make an informed decision. We still asked and got info from other companies, however we chose Smart Cells because they had the most comprehensive and informative approach and their staff were very knowledgeable, professional and helpful" Rula Tadros, May 2013
"Smart Cells customer service department was excellent. They dealt with all my queries straight away and were clear and concise, reassuring me and keeping me updated without being pushy. A professional service which I am very happy with. If I have another child I will definitely use them again" Marisa Nurse, April 2013
"Smart Cells have been exceptionally helpful and a pleasure to deal with" Sue Stevens, February 2013
"From the very first phone call the service was exceptional. Your staff were incredibly knowledgeable and friendly" Mr. & Mrs. Parker, February 2013
"Smart Cells were really good help in explaining the whole process and giving me peace of mind when I had a question. Very friendly and knowledgeable. It was a pleasure dealing with them. The two Phlebotomists who I was in touch with were both nice and efficient" Nora Ferda-McKay, January 2013
"The service we received from Smart Cells was irreproachable! We contacted them on several occasions, by phone and by email and they replied promptly every time by giving us all the information we needed." Oana Cazacu, October 2012
"The Phlebotomist was very friendly on the day of delivery. Overall I was very satisfied with the process and it was worth the money" Nina Breunung, October 2012
"Very helpful and friendly service! Smooth, quick and efficient process at a very busy moment in your life. Thank you!" Mr & Mrs. Zakariya, September 2012
"I am using your service for my second baby! Thank you for everything. Phlebotomist was nice and punctual. Very happy customer!" Mr. & Mrs. Daraban, September 2012
"Great and efficient service. The customer service is very friendly and you get a lovely one-to-one rapport. Happy to deal with any issue but also honest in giving advice. Would certainly use again and would recommend it to any of our friends" Mr. & Mrs. Papasavvas, August 2012
"I was absolutely satisfied with the service! Clear information, quick service and reliable staff. Thank you very much for your help and I will definitely do it again if we have another baby" Agata Tyranska, July 2012
"The service was amazing, could not be better!" Acosta Guizar, May 2012
"Thanks a lot for your quick service. I will never forget that I called you in the middle of the night from the Labour Ward and after 1 hour I had the kit in my hand. An hour later the Phlebotomist was in the hospital waiting for the delivery of my baby and to collect the umbilical cord blood and tissue samples. Best regards to all the Smart Cells Staff - My real life insurance!" Mr. G Petrone, April 2012
"A very professional and friendly service. Always ready to answer any questions and give advise. I would definitely use them again!" Mrs. Asghar Khan, February 2012
"The service that we received by the team at Smart Cells was exceptional, thank you!" Stacey Buccellato, January 2012
"We were surpised by our labour beginning before we had received our kit. Smart Cells and their approved Phlebotomy service were able to provide the kit and arrive within one hour. Very Helpful with all dealings and all explanations were very thorough" Matthew Mackenzie, December 2012
"Our previous two interactions with SCI were very positive but this time you went over and above expectations. The telephone conversations were very polite and informative. I will recommend SCI to everyone that we know who is considering umbilical cord blood and tissue storage" Mark Dunbar, October 2011
"Excellent service, friendly, helpful and the Phlebotomist was great at the hospital and was a good part of the team. She wasn't in the way at all and stayed with me through my quick birth" Julia Kidd, October 2011
"I thought the service was excellent!" Danielle Glenn Veierod, September 2011
"Thank you so much for everything! Your customer service was fabulous and the process was very efficient" Erin Bonnier, September 2011
"We have been extremely satisfied with the service provided by Smart Cells throughout the whole process - including the Phlebotomist who was always attentive to our needs. We would have no hesitation in recommending Smart Cells to family and friends" Paul Adkins, September 2011
"Customer service is excellent. The team were very friendly and knowledgeable. We used your company with our first child and used it again for our second. Would definitely recommend to our friends" James Rennie, September 2011
"I found the overall service very good. I have been very happy with the service provided to us with our three children. Should we go on to have any more children we would continue to use your company to collect and store cord blood and cord tissue stem cells. Many thanks for all of your assistance" Eilish Kelly, August 2011
"We used Smart Cells with our first child and now again with our second baby. The service is excellent and everyone I spoke to was extremely courteous and helfpul. Staff followed up on a regular basis with me and offered their assistance if it was needed" Tarek Bachnak, July 2011
"Excellent service and also very helpful in all Stages of the process. Thank you" Lynn Bew, July 2011
"Excellent, I would use the service again" Annette Sillick, July 2011
"Great service and very happy that we went ahead with the process. Would recommend to family and friends" Emmy Cahoon, July 2011
"Very Approachable when questioned and instructions are easy to follow" Nina Breunung, June 2011
"Thanks for all of your help and taking the time to talk things through with me when I first called" Natasha Thaker, June 2011
"Very easy process and I am grateful for the additional explanations with regard to storage and use. Your courier was also very helpful when it came to pick up and transport of the samples after delivery which was much appreciated" Julie Kuenzel, June 2011
"Fast and friendly service. Always available to answer questions and querie. Appointed a fantastic Phlebotomist who was lovely!" Cassie Ladbrook, June 2011
"Thank you very much for your good service. I received all the information I needed and the knowledge to explain the process. I will definitely use Smart Cells again when I have my second baby" R Manole, June 2011
"Excellent! Very happy with the overall service, Would recommend!" Michael Spasov, June 2011
"Great service - you did everything you could to make the process easy at a challenging time" Anindita Doig, June 2011
"Once again Mike, thank you for all your time and effort in explaining everything to the last detail. After a bit of shopping around and considering other companies it was really your patience and ability to answer all my questions that made me choose Smart Cells over all the others" Marysia Angus, June 2011
"I just wanted to thank you for all your help and advice with regard to our stem cell collection. Our lovely boy was born on the 22nd and collection all went smoothly. It was down to your knowledge and customer care that I felt confident to use Smart Cells rather than another company" Lucy Coward, June 2011
"Smart Cells are clearly very knowledgeable about their product. Even further, they spend time with the client to understand their wishes and current situation. I have found their response time superb and their manner very effective" Sara Onstad, November 2010
"Smart Cells gave us superb service and it was very cool that they were so kind to chat with us and show us the laboratory and storage units. It made me feel more comfortable about your company" Nick & Kate Buckingham-Fry, October 2010
"We collected the cord blood for our first child a few years ago. When we realised we were expecting twins I was a bit worried that we wouldn't be able to collect the cord blood for 2 at the same time. I was also worried that the new legislation that came into force over the summer of 2008 might complicate things at the hospital. However, Smart Cells sorted out the paperwork with our consultant and collecting for twins seemed no harder than collecting for a singleton. Smart Cells have also improved the packaging and dispatching process (that the nervous new dads have to do in the hospital) so that was even easier than last time. Everyone who collects umbilical cord stem cells hopes they'll never have to use it, but we know we've done the right thing by bagging and banking just in case we do" Simon Leadbetter, 2008
"Your assistance in getting the kit to us was of more help than you can know - We had the comfort and knowledge that we were as prepared as we possible could be for a severely premature baby" Mr. & Mrs. Jonell, 2007
"A stem cell transplant was the only way to save Ahmed! Ahmed is now growing in height and is transfusion and medication free. He loves school and playing with the other kids - he enjoys being just like the other children" Mohamed Ahmed, Smart Cells client whose son was treated using his sister's Cord Blood Stem Cells
