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FAQ

FAQ Smart Cells

Every question deserves a clear answer. We know that making the decision to store your baby’s stem cells can raise many questions. At Smart Cells, we are here to answer them all, offering you the peace of mind and confidence you need to make the best decision.

Birthing process

  • Can I still have my stem cells collected if I have a home birth?
  • Why do Smart Cells volume reduce process cord blood before storage?
  • Can I donate my cord blood and tissue stem cells?
  • Does it matter if the birth is caesarean section or natural delivery?

Cord Blood & Cord Tissue

Cryopreservation Process

  • How many times can cryopreserved cells be used?
  • How long can the cells be stored?
  • Is there a risk of cells deteriorating over the years?
  • How are the cells stored?

General enquiry

  • What is your privacy policy?
  • What happens if I move to another country?
  • Will stem cells be used for research without me knowing?
  • What happens to the cells after 25 years of storage?
  • What can make cell storage impossible?
  • Can you use my baby’s stem cells for someone else?
  • Should I store cord blood and cord tissue?
  • Can I visit the laboratory where the samples are stored?
  • How long can cord blood be stored?
  • I have a concern regarding Zika Virus, what do I do next?
  • Who collects the samples?
  • What are TNC and CD34+?
  • How much blood and stem cells does a typical umbilical cord contain?
  • Can I wait for the placenta to deliver naturally?
  • Do you have payment plans?
  • Do I need to store the cord blood and tissue stem cells in the country I intend to use it?
  • What is delayed cord clamping ?
  • Can I still delay the clamping of the cord?
  • Do I have to pay to release or transport the sample if it is required for use in a transplant?
  • What happens if Smart Cells go out of business?
  • How long has Smart Cells been operating?
  • Do you have a referral program?

Pricing

Safety and Quality

  • How is the transportation of the samples carried out?
  • How is the quality of the samples ensured?
  • How is the privacy and confidentiality of my data ensured?
  • Where are the samples stored?

Stem cell collection

  • Is any special care needed when transporting the collection kit?
  • In the case of identical twins, is it enough to store the cells of one?
  • Can compatibility tests be done immediately after storing the cells?
  • How do I know the samples are safe during transport to the laboratory?
  • How long does the umbilical cord blood collection process take?
  • Is there any risk to the mother or baby during the collection?
  • What is the collection process like?
  • What accreditation and quality assurance do Smart Cells have?
  • Can I still have my stem cells collected if I have a home birth?
  • What is an HLA test and how is it used?
  • If I have banked for one child, do I need to do it for additional children/siblings?
  • Does my hospital allow me to have stem cells collected?
  • Does cord blood and tissue collection hurt?

Storage and Retrieval

  • Are there costs associated with making the sample available?
  • How will my child’s cells be stored?

Use of Stem Cells