General enquiry Archives

What is your privacy policy?

Smart Cells follows strict privacy and confidentiality policies, ensuring that your samples and personal information are protected against unauthorised access.

What happens if I move to another country?

If you ever need the cord blood or tissue for therapy, Smart Cells release and ship, anywhere in the world, completely free of charge. The sample will be shipped in a constant temperature monitored frozen state in a special...

Will stem cells be used for research without me knowing?

No, samples are for the sole use of the baby or family members, and any use for research requires explicit parental consent.

What happens to the cells after 25 years of storage?

You will be contacted to decide whether to continue cryopreservation.

What can make cell storage impossible?

Low cell count(s), low cord blood volume and certain microbiological or viral contaminants.

Can you use my baby’s stem cells for someone else?

No, the cells are exclusively for the use of the baby or family members, with the authorisation of the parents or guardians.

Should I store cord blood and cord tissue?

It is recommended to preserve both to increase therapeutic possibilities. Cord blood contains valuable hematopoietic stem cells (HSCs) that can be used to treat a variety of diseases and conditions, including blood disorders, immune system disorders and certain cancers....

Can I visit the laboratory where the samples are stored?

We are happy to offer tours of our laboratory. However, due to regulations, access to the processing room is restricted. Our lab manager and team will guide you through the facility, explain each procedure, and answer any questions you...

How long can cord blood be stored?

Cord blood transplantation is a clinically effective form of treatment for many patients with cancer and blood diseases who need a stem cell transplant. In the last decade, cord blood has become a relevant source of cells in regenerative...

I have a concern regarding Zika Virus, what do I do next?

Review the Public Health Guidelines on Zika Virus here: Public Health Guidelines Advice for mothers wishing to store cord blood at risk of Zika Virus: Obligatory must not donate if: a) A mother has been diagnosed with chikungunya, dengue...

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